Three-day quotes, gone.
NBOA, the National Boat Owners Association, quoted every marine insurance request by hand. crue's build put quoting under five minutes and let the team answer while the customer was still shopping.
Every quote waited on one desk.
Quote requests arrived by email, sat in an inbox, and took three days to turn around. Customers shopping several brokers bought from whoever answered first. The owner knew the delay was costing bound policies; nobody had time to fix it.
Quote intake that reads, rates, and drafts.
Quoting was the number to move. The build reads incoming requests, pulls the vessel and coverage details, rates against the carrier sheets, and drafts the quote for a human to approve. Fixed scope, live in weeks.
Five minutes. 80 to 90 percent handled. Conversion roughly doubled.
Quotes now go out in under five minutes. 80 to 90 percent of requests are handled automatically end to end, and conversion roughly doubled. Concierge now covers the next number: renewals.
"Reports that used to take me hours are on track to take minutes instead."
Iceseas Farrell, Vice President, National Boat Owners Association